Soul Software

Terms of Service

User Agreement

Terms of Service - User Agreement

Terms were last modified January 26, 2026

This is our Terms of Service and your User Agreement for Soul Software as well as all additional products and services provided by Soulpreneurs Association, LLC.

Please read carefully before using any of our products or services

The following “Terms of Service” governs your use for the Soulpreneurs Association, LLC ("Soulpreneurs", "Soulpreneurs Association", "We", "Us") software platform Soul Software ("platform", "software") and all of its applications there-within ("Software Suite", "Software"), including but not limited to website, marketing, communication and automation tools, Soulpreneurs, Soulpreneurs App, Soul Connect, video conferencing and any services provided by us.

This document governs all contracts, retainers, monthly and annual plans, complimentary services, all users such as, but not limited to, active Account Owners, paused or frozen Account Owners, Complimentary Owners, Admin or Users, Founders Forever Plan "Founding Members", any Account Users or Admin set up as a Team Member within Software. When we refer to “You” or “Users”, we will be clear if we are referring to a particular type of member, otherwise, "You" represents any or all of the above Account Users.

We reserve the right to change these Terms from time to time. When we make any changes to our Terms, All changes are effective immediately when posted. Your continued use of the Platform and/ or continued communication to proceed with work from us following the posting of any revised Terms constitutes your acceptance and agreement to the updated Terms. You acknowledge and agree that it is your responsibility to periodically review this Site and these Terms. Your continued use of this Site and Services after such modifications will constitute acknowledgment and acceptance of the modified Terms.

1. Introduction

Thank you, we appreciate you choosing us for your all-in-one design and marketing digital home for creating, growing and expanding your business. Within this Software and our Services you will find, but not limited to, marketing and design tools, community building applications, video conferencing, task and organization tools, design and swipe copy templates, a support library, chat and zoom support (all considered "Services".) By using any of our Services you are entering a binding contract with Soulpreneurs Association, LLC.

By using Soul Software Services in any manner you are agreeing to, and give consent to be governed by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT ACCEPT THEM, CREATE AN ACCOUNT, USE THE SOFTWARE OR ANY OF OUR SERVICES. IN THE EVENT OF A CONFLICT BETWEEN THESE TERMS OF SERVICE AND THE ADDITIONAL AGREEMENTS INCORPORATED HEREIN BY REFERENCE, THESE TERMS OF SERVICE SHALL PREVAIL.

2. Use of Platform

2.1 AGE OF USE

You must be 18 or older to create an account. We recognize the special obligation to protect personally identifiable information obtained from children aged 13 and under. If you are younger than 18 Soulpreneurs Association, LLC requests that you refrain from using the Soul Software Suite or submit any personal or identifiable information to any site related to us, indirectly or directly to Soulpreneurs Association. By using Soul Software you are telling us by your actions that you are 18 years old or older (you are representing and warranting that you are 18 years old or older). If you are under the age of 18, you may not use Soul Software in any manner nor may you register for an accoun.

2.2 Account Registration

2.2.1 ACCOUNT OWNERS

The owner of any account (“Account Owner") must complete the account registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form or signing the contract for Software and/ or Services. You must input an email address owned by only you and choose a password. You agree to keep your username and password confidential and to only register only once using one email address.

You agree to the following: (i) You will register as yourself or your company. You will not register for someone else or their company. (ii) You will register under your legal name, your legal company name or your DBA. You will not register under a fictional name or alias. (iii) You will not choose credentials that suggest that you are any other person but yourself. (iv) You will not choose credentials for the purpose of misleading the company of your true identity.

2.2.2 ACCOUNT TEAM MEMBERS (Team Users and Admin)

Account Owners are the one registrar for the entirety of the account. However, the Account Owner may add Team Members to the account as Users or as Admin. These Team Members may be added as additional Admin or Users. This allows the Team Member to be issued login credentials. The Account Owner may grant the Team Member with partial or whole access to the account as an account Admin, this is solely at the discretion of the Account Owner.

Account Owners understand that they are wholly and completely responsible for maintaining the confidentiality of their username, password, and account. Furthermore, Account Owners are wholly and completely responsible for any and all activities that occur under their account, which includes but is not limited to Team Member activities that occur under their account.

2.3 INTENDED USE

You and your team members may use the Software only as intended for lawful purposes and in accordance with these Terms. You agree that You and Your Team Members will not use the Software in any way that violates any applicable law or regulation or engage in any Prohibited Uses. In addition, you represent and warrant that: (i) You and Your Team Members will maintain in effect all licenses, permissions, authorizations, consents, and permits necessary to carry out the obligations under these Terms; (ii) You are fully responsible for your actions and the actions of your team members, employees, agents, and customers who use of the Soul Software Suite; (iii) You are fully responsible for the use of the Soul Software Suite by your Team Members; (iv) You, your employees, agents and customers will not misrepresent the Soul Software Suite, Soulpreneurs Association or the Services; (v) You will provide these Terms to your Team Members confirm that all employees, agents, and customers understand that they are subject to these Terms if they use or offer access to the Software; (vi) You will be solely responsible for your use of your Account, including the quality and integrity of any data and other information, including Information, made available to us by or for you through the use of the Software; and (vii) You and your Team Members will provide reasonable cooperation regarding information requests from law enforcement, regulators, or telecommunication provider.

2.3.1 Use of Communication Services

The Software may include certain communications features such as SMS, MMS, email, voice call capabilities and other methods. If You use these features, You agree that You are exclusively responsible for all communications sent using the Software, including compliance with all laws governing those communications such as the Telephone Consumer Protection Act (“TCPA”) and the CAN-SPAM Act. You represent and warrant that you understand and will comply with those laws. Soul Software is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws. Soul Software is a technology platform communication service application provider ONLY. Soul Software does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method. You control the message, timing, sending, fraud prevention, and call blocking. All communications, whether SMS, MMS, email or otherwise, are created by and initiated by you and/or your customers, whether generated by You or sent automatically via the Platform at Your direction

2.3.3 Excessive Use Restrictions

We provide access to the Software on a tiered-pricing basis, and some tiers can process more data with less impact on performance. We have no liability for the effect that your excessive data use may have on performance. If, in Soul Software's sole discretion, we determine that your data use is excessive, abusive, or has a negative effect on the Software in anyway, we may (1) require that you upgrade your Services in order to continue your activity levels if your data use exceeds the intended use of your existing Software tier or if Soul Software's operational costs to support your Account usage exceeds the subscription price; (2) suspend or terminate your use of the Software or Services, and/or (3) reduce the amount of data you are able to use.

2.3.4 Platform Updates

Soul Software reserves the right to make updates or changes to the Software at anytime, including changes that may affect the previous mode of operation of the Software. You agree that your use of the Software or purchase of Services is not contingent on Soul Software's delivery or release of any functionality or feature, including but not limited to the continuation of a certain Service or any third-party services.

2.3.5 International Use

If you are in an embargoed country or are a sanctioned person or entity, you are prohibited from using the Software. Soul Software makes no representation that materials on the Software are appropriate or available for use in locations outside the United States. Those who choose to access the Software from other locations do so on their own initiative and at their own risk. If you choose to access the Software from outside the United States, you are responsible for compliance with local laws in your jurisdiction, including but not limited to, the taxation of products purchased over the Internet. Any offer for any product, Services, and/or information made in connection with the Software is void where prohibit

2.4 SECURITY

You are responsible for maintaining the confidentiality of your Login Credentials. You are responsible for all uses of your Account and Login Credentials, whether or not authorized by you. You agree to notify Soulpreneurs Association immediately of any unauthorized access to or use of your Account or Login Credentials or any other breach of security. Soulpreneurs Association reserves the right to disable your Login Credentials at any time in its sole discretion for any or no reason, including if, in Soulpreneurs Association opinion, you have violated any provision of these Terms. Software Accounts are non-transferable. You are obligated to take preventative measures to prohibit unauthorized users from accessing your Software Account with your Login Credentials.

If we have reasonable grounds to suspect that an Account Owner or Team Member has provided false information, shared their username, password, or account with anyone else, or distributed any non-public Content to any other person, we have the right to suspend or terminate an Account Owner's account and refuse any and all current or future Services to Account Owner, in whole or part, without refund. Any personally identifiable information Account Owner provides as part of the registration process is governed by the terms of the Company’s website.

You should notify us immediately of any known or suspected unauthorized use of your email and password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your email, password, or account, either with or without your knowledge. You could be held liable for losses incurred by us or another party due to someone else using your email, password, or account. You may not use anyone else’s account at any time, without the permission of the Account Owner.

We may notify you of relevant information regarding Soul Software Suite in any of the following ways: (a) by emailing you at the contact information you provide in your account registration, (b) by posting a notice in dashboard areas of the Software , and (c) by posting the notice elsewhere on the Software in an area suitable to the notice. It is your responsibility to periodically review the Software for such notices.

2.2.5 PRIVACY

By using the Software and providing Information on or through the Software you consent to Soulpreneurs use and disclosure of the Information in accordance with the Privacy Policy available here and incorporated herein by reference. You agree that Soulpreneurs Association has no responsibility or liability for the deletion or failure to store any Information or content maintained or transmitted on or through the Software.

3. Plans and Pricing

3.1 PRICING PLANS

You can find our current pricing on our website, soulsoftware.co.

If you have an older pricing model that is not listed please reach out to find out more details about your plan.

We may also offer special promotional plans or discounts for Soul Software. We reserve the right to modify, terminate or otherwise amend our offered Plans and promotional or discounted offerings at any time in accordance with these Terms.

Though our intent is to retain the current pricing for all Plans for our Founders and other Loyal Customers, because of outside factors we may change the price for the Plans, including recurring membership fees, from time to time and will communicate any price changes to you in advance. Changes in Plan prices will take effect at the start of the next billing period following the date of the price change.

If You do not agree with the price changes, You have the right to reject the change by cancelling Your Plan before the price change goes into effect. Please therefore make sure you read any such notification of price changes carefully.

If you have purchased or received a code, gift card, pre-paid offer or other offer provided or sold by or on behalf of Soulpreneurs Association for access to a Plan (“Code”), separate terms and conditions may be presented to you along with the Code may also apply to your access to Soul Software and you agree to comply with any such terms and conditions.

3.2 TRIAL PERIOD

From time to time, we may offer Account Owners a trial. We may offer these Trials free of charge or for a reduced fee upon registering (in either instance, a “Trial”.) All Trial offer information, including but not limited to how long the trial period is for and the costs, if any, of the Trial will be provided at the time the Trial is offered.

For all Trials, we require you to provide your payment details prior to beginning the Trial. You understand that we may, in our sole right and authority, determine that you are not eligible for a Trial, and we therefore may withdraw or modify a Trial at any time without prior notice and without liability, to the extent permitted under applicable law.

By providing such payment details, you agree that we may automatically begin charging you for the Trial, if there is a fee associated with the Trial, or for the selected Plan on the first day following the end of the Trial on a recurring monthly or annual basis (depending on the Plan you initially choose). If you do not want to be charged for the Plan on the first day following the end of the Trial, you must cancel the applicable Plan before the end of the Trial.
You can find more information regarding the cancellation of your Plan below in the “Cancellations” section.

You understand and acknowledge that any Trial will expire after the number of days or on the date stated when you registered for an account, and following the expiration of this Trial, your membership will continue. At that time, you will be automatically charged the monthly or annual price to which you agreed, and that payment amount of that amount will renew automatically each month or year until you cancel. If your card is declined you remain responsible for the payment in which you agreed with accepting the Terms.

3.3 ACCOUNT FREEZE

At our sole discretion we may offer an alternate Freeze Plan Option for You to “freeze” your membership while maintaining your Account Owner Content on the Software.
You understand that if you participate in any Freeze Plan, you will not have access to log into Your account or access your Account Owner Content on any of the Software Suite.

Additionally, depending on the Freeze plan selected, we may disconnect or require that you to disconnect your payment processor and domain to prevent any third party from accessing or viewing your Account Owner Content on the Platform while you are part of any Freeze Plan.

4. Payments

4.1 PAYMENTS RECEIVABLE

At the time of registering for an account with us, Account Owners agree to the fees and payment schedule listed on our website. Account Owners will be asked by us to supply certain personal information relevant to your purchase of a Plan, including, without limitation, your name, credit card number, billing address, expiration date, and card security code.

Account Owners understand and acknowledge that your monthly or annual subscription will renew automatically each month or year at the price to which you agreed when you registered for an account and continue until you cancel it.

You represent and warrant that you have the legal right to use any credit or debit card(s) you place on file with us to purchase and access Soul Software. You give us permission to automatically charge your credit or debit card for all fees, additional products and services, and charges due and payable to us, without any additional authorization, for which you will have access to your payment history in your account dashboard for the Software and receipts emailed to you for additional services.
You also agree that we are authorized to share any payment information and instructions required to complete the payment transactions with our third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services). You acknowledge that any such information will be treated by us in accordance with our Privacy Policy.

If payment is not received when due, Soulpreneurs Association reserves the right to deny or terminate your access to Soul Software immediately, as well as delete your account and all Member Content associated therewith, as outlined below.

4.2 Overdue Amounts

If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate your use of the Software and/or delivery of Services and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.

4.3. Payment Disputes

You will notify us in writing within sixty (60) days of the date we bill you for any invoiced Fees or charges that you wish to dispute. You must pay all invoiced Fees and charges while the dispute is pending or you waive the right to pursue the dispute. Where you are disputing any Fees or charges, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. All Soulpreneurs Association determinations regarding your obligation to pay invoiced Fees and charges are final.

4.4 CANCELLATIONS

Account Owners may cancel their Plan at any time. Cancellation will take effect at the end of the current billing cycle. Upon cancellation, licenses granted to you under this Agreement immediately terminate. You remain responsible for all fees incurred up to and through the effective date of cancellation. No refunds will be issued except as outlined in Section 4.3.

We encourage you to export your Account Owner Created Content before cancellation, as we cannot guarantee retention afterward.

4.5 REFUNDS

Except as required by law, all sales are final and no refunds will be issued once payment is made. In limited cases, Soulpreneurs Association may issue a refund or credit at its sole discretion, such as for duplicate charges or service errors solely caused by us. If a refund or credit is granted, it will be considered a courtesy and does not obligate us to provide future refunds under any circumstance.

5. Core Values and Boundaries

The following are considered our boundaries and values. If Account Owner or User acts against our values and boundaries it is a material breach of this Agreement for which Soulpreneurs Association may immediately suspend your user account or terminate your Software Account in accordance with these Terms. Whether you violate these core values and boundaries is at the sole discretion of Soulpreneurs Association.

One account per person or business entity. The account owner, can have multiple business that are owned by them or their immediate family within their account. The Account Owner cannot host their clients’ sites, communities or courses on their account; it’s one business entity per account. If you’re an agency, we recommend that you create an account for each client under your affiliate link, then contact Soulpreneurs Association to request that we give your client access to the client account. Contact us if you would like an agency bulk account rate.

Account owners will follow applicable law and regulations. The use of the Software in any way that violates any applicable law or regulation is strictly prohibited.

You Are An Advocate For Wellbeing And Will Do No Harm - As a Account owner or user you agree you are a person who is an advocate for the wellbeing of all humanity and that you will do no harm. You agree that you will not exploit, harm, or attempt to exploit or harm anyone in any way. You agree that you will not partake in any behavior that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability, socio-economic status, or other identity, nor will you communicate or display hate speech.

Our Content is licensed to only the Account Owner: On the subject of sharing content you will not share our Content with anyone who is not properly licensed to access the Content.

Stay True To These Terms: You will not use the Software to send, receive, upload, download, use, or re-use any material that does not comply with these Terms.

NO-UNLAWFUL SOLICITATION: Use of the Software to transmit, or procure the sending of, any unlawful advertising or promotional material, including but not limited to any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

YOU MUST BE YOU: We do not tolerate the Impersonating or attempting to impersonate anyone else besides yourself or your business(es), including but not limited to Soul Software, a Soul Software employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).

BE KIND: Our community and software expects you to be kind inside our Software, Courses, Events and Communities. We prohibit you from engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Software.

BE A GOOD CUSTODIAN OF THE SOFTWARE: Please take care of the Soul Software environment. The use of the Software in any manner that could disable, overburden, damage, or impair the Software or interfere with any other party's use of the Software, including their ability to engage in real time activities through the Software is out of alignment with our mission and is unacceptable.

KEEP OUR SPACE CLEAN: You agree that you will not use any robot, spider or other automatic device, process or means to access the Software for any purpose, including monitoring or copying any of the material on the Software.You will not use any device, software or routine that interferes with the proper working of the Software. You will not introduce or be an accomplice for any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful. You will not attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Software, the server on which the Software is stored, any server, computer, or database connected to the Software. You will not have any part of attacking the Software via a denial-of-service attack or a distributed denial-of-service attack. Or, otherwise attempting to interfere with the proper working of the Software.

MUST HAVE OUR CONSENT: You will not use any manual process to monitor or copy any of the material on the Software or for any other unauthorized purpose without Soul Software’s prior written consent.

6. Ownership and License

6.1 Your Content is 100% Yours

Content that you create and upload to Soul Software is and remains your property (“Account Owner Created Content”). You retain full ownership and intellectual property rights over your Account Owner Created Content. Soulpreneurs Association does not claim ownership of your original work.

By uploading your content, you grant Soulpreneurs Association a limited license to store, display, and use it solely for the purpose of operating and improving the Platform and Services. This license is worldwide, non-exclusive, royalty-free, and sublicensable, but only as needed to run Soul Software.

6.2 Ownership of Our Platform Content

Soulpreneurs Association retains ownership of all software, technology, data, logos, marks, designs, proprietary templates, workflows, automations, email copy, training materials, intellectual property, and other copyrightable materials provided within Soul Software (“Platform Content”). Platform Content is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, republish, upload, transmit, or distribute Platform Content—including text, graphics, code, workflows, or software—without our express written consent.

6.3 Our Limited License to You

When you use Soul Software, you are granted a limited, revocable, non-sublicensable, non-exclusive, and non-transferable license to access and use the Platform and Services.

This license is personal to you and may not be assigned or sublicensed without our written consent. You agree not to reproduce, redistribute, sell, or reverse-engineer any part of the Platform.

You may download and print materials for your own personal, non-commercial use, provided you do not remove copyright notices or share those materials with others who have not purchased access.

All rights not expressly granted remain reserved by Soulpreneurs Association.

6.4 Founders Forever Members

Founding Members are granted ongoing access to Soul Software, Content, and Services under their original plan, regardless of future pricing changes, for the continued life of the Platform, provided their account remains active and in good standing.

“Lifetime access” refers to the operational life of the Soul Software platform as offered by Soulpreneurs Association, not the natural life of the individual member. Soulpreneurs Association reserves the right to suspend or terminate access without notice or refund if these Terms are violated.

6.5 Usage Limitations, Exports, and Transfers

Exporting Your Content
You may always export your Account Owner Created Content (original materials you developed from scratch within Soul Software). This includes your own websites, funnels, automations, workflows, and email copy that you built independently.

Platform Templates
Proprietary templates, designs, workflows, automations, email copy, training materials, and tools provided by Soulpreneurs Association (“Platform Templates”) remain our intellectual property.

Platform Templates may not be exported or transferred outside of Soul Software unless they have been substantially modified by you.

Substantial modification means the end product is meaningfully different in structure, design, content, and/or functionality, not just in superficial appearance.

Minor edits do not qualify as substantial modification. Examples of insufficient changes include: swapping out colors, fonts, or logos; making small text edits while retaining the same structure; duplicating workflows with only minor adjustments; or reusing email templates with minimal rewording.

Whether changes qualify as “substantial modification” will be determined at the sole discretion of Soulpreneurs Association.

Any export, transfer, or redistribution of unmodified or minimally modified Platform Templates without written consent is strictly prohibited.

Transfers & Snapshots
HighLevel transfers or snapshots may be provided on a case-by-case basis. Because these may include proprietary SoulSoftware intellectual property, they are not one-click exports.

A non-refundable $500 appraisal fee is required to evaluate the scope of work.

If approved, a minimum transfer fee of $1,500 applies, with the appraisal fee credited toward that cost.

All transfers are subject to review, approval, and technical feasibility, and timelines will vary by scope.

Cancellation
If you cancel your membership or if your account is terminated, you will lose access to Platform Templates, Applications, Trainings, and exclusive groups.

We encourage you to export your Account Owner Created Content before cancellation. We do not guarantee retention afterward and are not responsible for any inability to access content or data following cancellation.

6.6 Contributions and Feedback
Any content, ideas, suggestions, testimonials, or feedback you submit to Soulpreneurs Association that are posted in community areas or shared directly with us (collectively, “Contributions”) are considered non-confidential and non-proprietary.

By submitting Contributions, you grant Soulpreneurs Association a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, display, distribute, and create derivative works from them for purposes of operating, improving, and promoting the Platform and Services.

You acknowledge that Soulpreneurs Association is not obligated to use any Contributions and that you will not receive compensation or credit for their use.

Private Account Owner Created Content (as defined in Section 6.1) remains your property and is not included in this license.

7. COPYRIGHT; DIGITAL MILLENNIUM COPYRIGHT ACT

7. COPYRIGHT; DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)

We respect the intellectual property rights of others and expect you to do the same. If you believe that your copyrighted work or other intellectual property has been used in a way that infringes your rights, you may submit a notice to us under the Digital Millennium Copyright Act (“DMCA”).

How to File a Notice of Infringement
To be effective, your notice must be in writing and include:

Your physical or electronic signature.

Identification of the copyrighted work or other intellectual property you claim has been infringed.

Identification of the material you believe is infringing, with enough detail for us to locate it on our Platform.

Your contact information (address, phone number, and email).

A statement that you have a good-faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law.

A statement, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright or intellectual property owner.

Where to Send It
Email: [email protected]
Subject line: “DMCA Takedown Request”
Mail:
Soulpreneurs Association, LLC
Attention: Copyright Agent
1309 Coffeen Ave. STE 1200
Sheridan, WY 82801

Counter-Notice
If you believe your material was removed or disabled by mistake, you may send us a written counter-notice that includes:

Your physical or electronic signature.

Identification of the material removed and where it appeared before removal.

A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.

Your name, address, phone number, and email, plus a statement that you consent to the jurisdiction of the federal court in Wyoming and will accept service of process from the original complaining party.

We will provide a copy of your counter-notice to the original complainant. Unless the copyright owner files a court action seeking an order against you, we may reinstate the removed content within 10–14 business days at our discretion.

Repeat Infringers
We may, at our discretion, terminate or limit accounts of users who repeatedly infringe the intellectual property rights of others.

8. DISPUTE RESOLUTION; CLASS ACTION WAIVER

8.1 Working Things Out First

We aim to handle concerns fairly and quickly. If you have a dispute related to these Terms or the Services, please contact us at [email protected]. We’ll work with you in good faith for at least thirty (30) days to try to resolve the issue informally.

8.2 OUR RIGHTS TO OPERATE SOUL SOFTWARE
We may suspend or terminate your access to Soul Software at any time, with or without notice, if you breach these Terms, engage in fraudulent or abusive activity, or otherwise create risk to the Platform. In the event of termination by us without cause, we may, at our discretion, provide a prorated refund for prepaid fees.

We may monitor Account Owner Content solely as needed to maintain Platform integrity but have no obligation to do so. By requesting customer support, you authorize us to access your account as necessary to provide assistance.

8.3 Mediation and Arbitration

If a dispute cannot be resolved informally, either party may request mediation with a neutral third party. Mediation is voluntary and intended to provide a collaborative opportunity to resolve the matter.

If mediation does not occur or does not resolve the matter, the dispute will be settled by BINDING ARBITRATION administered in accordance with the rules of the American Arbitration Association (AAA).

Location: Arbitration will take place in Sheridan, Wyoming (unless both parties agree otherwise).

Scope: The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, enforceability, or scope of this arbitration provision.

Finality: Arbitration is final and binding, and judgment may be entered in any court with jurisdiction.

YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND SOULPRENEURS ASSOCIATION ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION LAWSUIT.

8.4 No Class Actions

You and Soulpreneurs Association agree to bring disputes only on an individual basis. This means no class actions, no class arbitrations, and no representative lawsuits.

8.5 Governing Law

These Terms and any related dispute will be governed by the laws of the State of Wyoming, without regard to conflict of law rules.

8.6 Protecting Intellectual Property

Soulpreneurs Association may seek injunctive relief in court if necessary to protect our intellectual property or prevent unauthorized use of our services.

8.7 Termination & Refunds

If your account is terminated for breach of these Terms, you will not be entitled to any refund of prepaid fees. If we terminate your account without cause, we may, in our sole discretion, provide a prorated refund of unused fees.

9. OUR RIGHTS TO OPERATE SOUL SOFTWARE

We reserve the following rights over Soul Software.

You agree that we may, at our sole discretion, terminate or suspend your access to all or part of the Software with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Site, and reporting you to the proper authorities, if necessary.

We may remove anyone from Soul Software at any time for any reason, solely in our discretion.

This right is not modified by any other section of this Agreement.

We may, but we have no obligation to, monitor any Account Owner Content that appears on the Platform.

If an Account Owner is having difficulties uploading Account Owner Content to our website or needs customer support, the Account Owner grants us permission and authorization to enter into their account to provide customer service. If you cancel your account, we may keep a copy of your Account Owner Content after termination.

You grant us a non-exclusive, perpetual, irrevocable license to maintain such archival copy for compliance with any relevant laws and regulations and for our internal business purposes, subject to applicable law.

Soulpreneurs Association has, in its sole discretion, an absolute right to modify, change, alter, suspend, or terminate any provision of this Agreement without warning at any time. By accessing Soul Software at any time after such modifications are posted, you are agreeing to such modifications.

10. Third Party Services

The Software leverages and includes access to Third Party Services.

Soul Software is not responsible for the usability or accessibility of Third Party Services.

The Software, Content, or Services may contain links to third-party advertisers, websites, or service (“Third-Party Content”). You acknowledge and agree that Company is not responsible or liable for: (1) the availability or accuracy of such Third-Party Content, or (ii) the content, products, or resources on or available from such Third-Party Content. Links to such Third-Party Content do not imply any endorsement by Company of Third-Party Content and Company is not responsible or liable for the behavior, features, or content of any Third-Party Content or for any transaction you may enter into with any such Third Party. You acknowledge sole responsibility for and assume all risk arising from your use of any such Third-Party Content.

If you elect to pause or delete some or all of your Software Account, certain features or functionality (such as LeadConnector phone numbers or email services) may not be retrievable upon reactivation. If you pause some or all of your Software Account for more than thirty (30) days, and Soul Software is still incurring costs on your behalf related to Third Party Services (such as the costs of securing a particular phone number on your behalf), Soul Software reserves the right to release the phone number or delete some or all of your Software Account in its sole discretion, without liability. Soul Software disclaims all liability related to outages or downtime of Third Party Services.

11. ACCOUNT OWNERSHIP DISPUTES

In the unlikely event that there is a dispute over the ownership of an account, Soulpreneurs Association has the right to request additional information from you to determine ownership and settle the dispute. The information that we may request to assist in resolving ownership disputes includes, but is not limited to, the following:

A copy of Your government-issued photo ID;

Your business documents, including a Charter, Certificate of Incorporation, LLC Agreement, business license, or other documentation showing ownership of your entity

Your billing information and details;

Certified copies of your tax returns or tax documents; andOther documentation as we deem necessary to settle the dispute.

Should a dispute arise, Soulpreneurs Association reserves the right to determine the account ownership in its sole judgment, and the ability to transfer the account to the person or entity it determines is the rightful owner, unless otherwise prohibited by law.

12. PAYMENT PROCESSING

Payment processing services are currently provided by integration with Stripe, PayPal, Apple, Authorize.net and Google are subject to their respective user agreements or terms of service; we may provide integrations with other payment processors in the future, which would be subject to their user agreements or terms of service. By agreeing to this Agreement, to the extent applicable, you agree to be bound by the user agreements or terms of service of any payment processing provider with which you integrate your account. As a condition of enabling payment processing services, you agree to provide accurate and complete information about you and your business, and you authorize to share it and transaction information related to your use of the payment processing services provided by any payment processing provider.

You agree you are responsible for all legal and regulatory compliance in the country and/or countries you conduct business in.

13. DOWNTIME, ERRORS & CORRECTIONS

Soulpreneurs Association does not guarantee that the Software, Platform, Content, or Services will be error-free or otherwise reliable, nor does Soulpreneurs Association guarantee that defects will be corrected or that any offerings through Soul Software will always be accessible. Soulpreneurs Association may make improvements and/or changes to Soul Software and their features and functionality at any time and will use commercially reasonable efforts to avoid disrupting peak hours, though some downtime may occur. Errors in Account Owner Content are the sole responsibility of the Account Owner who owns the Account Owner Content.

We reserve the right to amend the Platform, Content, or Services, in our sole discretion without notice. We will not be liable if for any reason all or any part of Soul Software is unavailable at any time or for any period. From time to time, we may restrict access to some or all of Soul Software, for maintenance or other internal purposes.

14. DISCLAIMERS AND LIMITED LIABILITY

You acknowledge and agree that Soulpreneurs Association is not liable for damages arising out of or related to your breach of this Agreement and losses or success that may result from your use of the Platform, Content, or Services. We also require that you understand and agree that Soul Software is offered As Is and may not always be 100% perfect or reliable and that Soulpreneurs Association does not warrant or guarantee that it will always be free of errors or defects. Any claims for damages against Soul Software will be limited to the fees you have paid us in the 12 months prior to the accrual of any claim.

YOU UNDERSTAND AND AGREE THAT SOUL SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. SOULPRENEURS ASSOCIATION AND ALL OWNERS OF SOUL SOFTWARE MAKE NO REPRESENTATIONS AND DISCLAIM ANY WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER SOULPRENEURS ASSOCIATION NOR ANY OWNER OF CONTENT WARRANTS THAT SOUL SOFTWARE ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. IN ADDITION, SOULPRENEURS ASSOCIATION MAKES NO REPRESENTATION NOR DOES IT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY APPLICATIONS (OR THE CONTENT THEREOF), ACCOUNT OWNER CONTENT, DEVICES OR ANY OTHER PRODUCT OR SERVICE ADVERTISED, PROMOTED OR OFFERED BY A THIRD PARTY ON OR THROUGH SOUL SOFTWARE OR ANY HYPERLINKED WEBSITE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING AND SOULPRENEURS ASSOCIATION IS NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN ACCOUNT OWNER AND ANY THIRD PARTY PROVIDERS OF THE FOREGOING. NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM SOULPRENEURS ASSOCIATION SHALL CREATE ANY WARRANTY ON BEHALF OF SOULPRENEURS ASSOCIATION. WHILE USING SOUL SOFTWARE, YOU MAY HAVE ACCESS TO EXPLICIT CONTENT FILTERING FEATURES, BUT USE OF THESE FEATURES MAY STILL RESULT IN SOME EXPLICIT CONTENT BEING SERVED AND YOU SHOULD NOT RELY ON SUCH FEATURES TO FILTER ALL EXPLICIT CONTENT. THIS SECTION APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

THIS SECTION DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15. LIMITATON ON REMEDIES

YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH SOUL SOFTWARE AND SERVICES IS LIMITED TO THE PORTION OF THE FEES YOU HAVE PAID US IN THE 12 MONTHS PRIOR TO THE ACCRUAL OF ANY CLAIM. YOU AGREE THAT SOUL SOFTWARE HAS NO OBLIGATION OR LIABILITY ARISING FROM OR RELATED TO THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF MADE AVAILABLE THROUGH OR IN CONNECTION WITH SOUL SOFTWARE, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, YOUR SOLE AND EXCLUSIVE REMEDY, AS WITH RESPECT TO SOULPRENEURS ASSOCIATION, FOR ANY PROBLEMS OR DISSATISFACTION WITH THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, IS LIMITED TO THE FEES THAT YOU HAVE PAID TO US IN THE 12 MONTHS PRIOR TO THE ACCRUAL OF ANY CLAIM.

IN NO EVENT WILL SOULPRENEURS ASSOCIATION, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS, OR LICENSORS BE LIABLE FOR (1) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES; (2) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS (WHETHER DIRECT OR INDIRECT), IN ALL CASES ARISING OUT OF THE USE OF OR INABILITY TO USE SOUL SOFTWARE, SOUL SOFTWARE SERVICES, SOULPRENEURS ASSOCIATION SERVICES, DEVICES, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER SOULPRENEURS ASSOCIATION HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; OR (3) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO SOUL SOFTWARE AND ITS SERVICES, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO SOULPRENEURS ASSOCIATION DURING THE PRIOR TWELVE MONTHS IN QUESTION.

Nothing in the Agreements removes or limits Soulpreneurs Association liability for fraud, fraudulent misrepresentation, death, or personal injury caused by its negligence, and, if required by applicable law, gross negligence.

YOU AGREE THAT ANY CLAIM AGAINST SOULPRENEURS ASSOCIATION MUST BE COMMENCED BY FILING AN INDIVIDUAL ACTION UNDER THE DISPUTE RESOLUTION SECTION OF THIS AGREEMENT WITHIN ONE (1) YEAR AFTER THE DATE THE PARTY ASSERTING THE CLAIM FIRST KNOWS OR REASONABLY SHOULD KNOW OF THE ACT, OMISSION, OR DEFAULT GIVING RISE TO THE CLAIM; AND THERE SHALL BE NO RIGHT TO ANY REMEDY FOR ANY CLAIM NOT ASSERTED WITHIN THAT TIME PERIOD.

THIS SECTION APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.